Sales Agent · Sales and coverage
Every lead answered in seconds, with coverage confirmed.
It checks coverage against your NAP box map or neighborhood list, confirms free ports, recommends the right plan and leaves the service order ready for installation.
Available in text and voice · WhatsApp, phone, web chat, social media and Telegram
Impact on your operation
- To answer every lead.
- <0s
- Sales coverage, even after hours.
- 0/7
- From first question to service order.
- 0chat
Sound familiar?
Leads going cold while your team puts out fires.
Abandoned leads
Prospects ask about coverage, nobody answers in time and they sign up with a competitor.
Coverage checked by hand
For every address someone searches the map, checks the NAP box and asks whether there are free ports.
Flows it handles
What the agent resolves on its own, end to end.
Coverage check
- Situation
- A prospect asks whether you reach their address.
- What it does
- Geocodes the address and matches it with your NAP boxes or neighborhood list.
- Outcome
- An answer in seconds.
Available capacity
- Situation
- There's coverage in the area.
- What it does
- Checks the NAP box has free ports before offering service.
- Outcome
- You don't sell what you can't install.
Plan recommendation
- Situation
- The prospect isn't sure which plan they need.
- What it does
- Asks about their usage and recommends the right plan from your catalog.
- Outcome
- Better-qualified sales.
Service order
- Situation
- The prospect wants to sign up.
- What it does
- Collects their details and leaves the order ready in your management system.
- Outcome
- Installation ready to schedule.
Plan upgrade
- Situation
- A subscriber is maxing out their current plan.
- What it does
- Detects it from the OLT and offers a speed upgrade in the same thread.
- Outcome
- More revenue per subscriber.
How it works
Not a chatbot: AI that takes action in your systems.
Intake and triage
The Supervisor Agent reads the real intent of each message, not keywords, and extracts the customer ID automatically.
Routing to the specialist
It wakes the right sub-agent: Technical for network issues, Administrative for payment receipts or Sales for new business.
Execution on your infrastructure
The sub-agent connects via API to your OLT and management system, checks the real status and takes action.
Resolution or escalation
It replies to the subscriber with the final fix. If it can't be solved, it opens a ticket with full context for your team.
Control and security
You decide how far it goes.
- Reads live status: optical power, uptime and payments.
- Write actions, such as reboots, are limited to safe pre-approved commands.
- Never changes your ISP's core configuration.
- Hands off to a person following your protocols, with the case documented.
Using another platform or need a custom integration?
Rollout
Live in under 4 weeks.
Weeks 1–2
Architecture and rules
We map your operation, define business rules and connect the APIs of your OLT and management system.
Week 3
Integration and setup
We load coverage maps, plans and the knowledge base, and test with real cases.
Week 4
Hybrid Go-Live
Zelty takes the front line on WhatsApp and phone; your team only handles complex cases.
Your monthly fee only starts at Go-Live.
Sales Agent
Frequently asked questions.
What sales teams ask most before handing their prospects to the agent.
take the leap
Your next billing cutoff can look different.
We show you Zelty running on your ISP's data: your CRM, your OLT and your real conversations. In 30 minutes you'll see how much of your support can be automated and what not doing it costs you today.