About us
We don't build bots. We build members of your team.
Our mission is to build the AI operating system for Latin America's internet service providers.
Built alongside the region's ISPs
- Internet providers interviewed across Latin America.
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- Countries across Latin America.
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- Leading ISPs running on Zelty.
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- Conversations handled every month.
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The universal problem
More conversations than any team can handle.
After sitting down with more than 300 internet providers in more than 8 Latin American countries, we found an uncomfortable truth: they all share the same pain. They have more conversations than they can handle, both humanly and financially.
It shouldn't be that only big telcos with endless budgets can offer fast, high-quality support. No subscriber should wait hours on a phone line or in a chat for a technical answer.
Paradigm shift
From reactive support to the AI-First ISP.
The old model
Reactive. Expensive. People-dependent.
Support reacted late, cost too much and relied on ever-larger human teams to deal with operational chaos.
The AI-First ISP
Proactive. Scalable. 24/7.
With generative AI, support becomes proactive, endlessly scalable and available 24/7 on every channel, without growing payroll.
From friction to magic
Our customers' two “aha!” moments.
Switching it on
The moment they turn Zelty on and watch the AI answer, diagnose and solve a real technical conversation with no human involved.
Cut-off day
The day that used to mean chaos, jammed lines and stressed technicians becomes just another Tuesday. Zelty absorbs the flood of tickets.
Our customers name their agents Lucy, Emma or Aby. We know we're changing the industry standard when subscribers walk into the ISP's office saying:
“Hi, I'm looking for Lucy. I talked to her on WhatsApp and she was really nice.”
Zelty's path
Enabling the region's first AI-First ISP.
We believe there's a new and better way to run an ISP: a company able to attract, sell, support, delight, retain and collect, run by AI agents.
It's a path built step by step. That's why we started by mastering the foundation: the best native AI agents to automate complex technical support, sales and daily administrative work.
We aim to absorb 100% of the chaos on your cut-off dates and bring failed truck rolls down to zero.
Team
The people guiding Zelty toward its mission.
Fabian Leon Ortega
CEO & Founder
Juan David Rodriguez
Co-founder
Karen Vales
Business Development Manager
Luis Castillo
Digital Product Designer
take the leap
Your next billing cutoff can look different.
We show you Zelty running on your ISP's data: your CRM, your OLT and your real conversations. In 30 minutes you'll see how much of your support can be automated and what not doing it costs you today.