Administrative Agent · Collections and billing
Automatic collections and reactivation, even on weekends.
It receives the receipt photo, validates it, records a 48-business-hour payment promise in your management system and reactivates internet or TV service. Nobody on your team has to log in on a Sunday.
Available in text and voice · WhatsApp, phone, web chat, social media and Telegram
Impact on your operation
- Payment receipt validation.
- 0/7
- Payment promise recorded automatically.
- 0h
- More productivity per employee (Air Fibra).
- 0.0x
Sound familiar?
Your ISP's cash flow shouldn't depend on who's on call.
Lost weekends
Service is cut on Friday, the subscriber sends the receipt on Sunday and someone has to validate it by hand to reactivate it.
WhatsApp flooded on cut-off days
Hundreds of receipts and balance questions arrive at once and your team reviews them one by one.
Flows it handles
What the agent resolves on its own, end to end.
Payment receipt
- Situation
- The subscriber sends a photo or PDF of their transfer.
- What it does
- Reads amount, date and reference and validates them against the invoice in your management system.
- Outcome
- Service reactivated in minutes.
Payment promise
- Situation
- The subscriber asks for a few days to pay.
- What it does
- Records a 48-business-hour payment promise following your rules.
- Outcome
- No unnecessary cuts or manual work.
Balance and cut-off date
- Situation
- “How much do I owe?” or “when will I be cut off?”.
- What it does
- Checks the subscriber's billing status in real time.
- Outcome
- Instant answer, no support queue.
Cut-off days
- Situation
- Hundreds of payments and questions arrive at once.
- What it does
- Handles every conversation in parallel.
- Outcome
- Your WhatsApp doesn't collapse.
Out-of-policy cases
- Situation
- The amount doesn't match or the receipt looks suspicious.
- What it does
- Hands off to someone on your team with the case documented.
- Outcome
- Human control where it matters.
How it works
Not a chatbot: AI that takes action in your systems.
Intake and triage
The Supervisor Agent reads the real intent of each message, not keywords, and extracts the customer ID automatically.
Routing to the specialist
It wakes the right sub-agent: Technical for network issues, Administrative for payment receipts or Sales for new business.
Execution on your infrastructure
The sub-agent connects via API to your OLT and management system, checks the real status and takes action.
Resolution or escalation
It replies to the subscriber with the final fix. If it can't be solved, it opens a ticket with full context for your team.
Control and security
You decide how far it goes.
- Reads live status: optical power, uptime and payments.
- Write actions, such as reboots, are limited to safe pre-approved commands.
- Never changes your ISP's core configuration.
- Hands off to a person following your protocols, with the case documented.
Using another platform or need a custom integration?
Rollout
Live in under 4 weeks.
Weeks 1–2
Architecture and rules
We map your operation, define business rules and connect the APIs of your OLT and management system.
Week 3
Integration and setup
We load coverage maps, plans and the knowledge base, and test with real cases.
Week 4
Hybrid Go-Live
Zelty takes the front line on WhatsApp and phone; your team only handles complex cases.
Your monthly fee only starts at Go-Live.
Administrative Agent
Frequently asked questions.
What billing and collections teams ask most before automating their payments.
take the leap
Your next billing cutoff can look different.
We show you Zelty running on your ISP's data: your CRM, your OLT and your real conversations. In 30 minutes you'll see how much of your support can be automated and what not doing it costs you today.