Success stories

Real stories, intelligent results.

See how ISPs across Latin America are transforming their customer service and sales with Zelty's AI agents.

Featured storyTelcos & ISPs70% of conversations automated and 5× more tickets resolved without growing the team“With Zelty AI's three Digital Employees we passed 250,000 conversations handled by AI over the last 24 months, I saved three administrative hires and we more than doubled productivity: we went from 250 to 600 customers per employee.”Pablo Astesano · President of Air Fibra70%Automation1-2 minFirst response87.5%Satisfaction (NPS)2.4×ProductivityRead story

Telcos & ISPs165% ROI and 20,900+ conversations automated with AIWith ABBY on WhatsApp, Mobi optimized its 24/7 support, cut wait times and turned its service channel into a revenue engine, scaling without adding headcount.+20,900Conversations resolved by AI54%Resolved and handled by AIRead story

Telcos & ISPsAP Inter multiplies its administrative efficiency with Zelty AIThe company faced the challenge of managing a large customer base, manual processes and overwhelmed support, which hurt operational efficiency and the user experience.67%Handled by AI7,000Average conversationsRead story

Telcos & ISPs61% of conversations handled automatically with AIWith three Zelty AI Digital Employees, Mecatronics automated support, payments and diagnostics. The SmartOLT integration cut manual tickets by 60%, with responses in under a minute.61.5%Handled by AI3,840Conversations per monthRead story

Retail & E-commerceHow TEC automated 80% of its support in peak seasonWith Zelty agents integrated into its inventory system and ERP, TEC handled 4,688 conversations in December with just 5 people, automated 80% of support and generated an ROI above 230%.80.7%Total AI coverage68%Copilot handlingRead story

Telcos & ISPsHow Sonytel reached 77.7% effectiveness by automating its support with Zelty AIWith Zelty AI's Multi-Agent System, Sonytel went from 65% to 77.7% effectiveness, resolved 1,157 conversations autonomously in a month and ended the operational collapse on critical collection dates.77.7%Assistant effectiveness3,756Conversations processedRead story

Telcos & ISPsFrom 10–15 minutes to under 1 minute per chat with AIMega Internet automated its WhatsApp sales, billing and technical support with Zelty AI, connected to Wisphub, SmartOLT and Wompi.< 1 minReply per chat, was 10–⁠15 min24/7WhatsApp serviceRead story

What our clients say

“With Abby we automated critical administrative tasks and provide support even after hours. We reduced the team's workload, centralized payments in a single account and resolve simple cases instantly. ABBY now closes chats on her own and we no longer have to read every ticket by hand; for our team it's a huge relief.”Facundo ScheuerManager, Grupo Interfas, Buenos Aires Province

“Implementing Zelty AI's Digital Employees took a huge administrative load off us. We used to do everything by hand: identify the customer, send them the payment details, validate receipts. Now the customer identifies with their ID and gets everything automatically. It freed up a lot of work and let us centralize payments in a single channel.”Fabián del RíoIT Director at Mobi and AP Inter

“We're very happy with the system. It works as we agreed, and in chaotic moments it's been a huge help.”William AlarcónGeneral Manager, Mecatronics

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