Collections Agent
Manages past-due accounts, negotiates payment arrangements, and coordinates the recovery of loaned equipment to reduce delinquency and asset losses.
Coming SoonSpecialists in Internet Service Providers (ISPs & WISPs) across Latam
The AI that maximizes your ISP's operational profitability.
Autonomous text and voice agents connected to your CRM, OLT, and ACS. They resolve 70% of tickets, eliminate unnecessary truck rolls, and run 24/7 without adding back-office headcount.
What happens when agents operate the network—not just reply to messages.
- Of conversations automated with AI.
- 0%
- More subscribers served per AI agent.
- 0.0x
- Freed from repetitive work for your support team.
- 0hrs/mo
- Field visits when the network is diagnosed autonomously.
- 0%fewer
Autonomous workforce
Digital employees built for ISP operations.
Built exclusively for telecom. Our AI agents integrate natively with your OLT, ACS, and CRM to take on the heaviest operational workloads—without human intervention.
Support that doesn't collapse on billing cutoff dates or during mass outages.
Diagnoses connectivity failures in seconds, checks ONU status, and runs remote actions to resolve incidents before a technician is dispatched. Fewer unnecessary truck rolls, more issues resolved automatically.
Manual process today
- Dispatch crews blindly for an unplugged router.
- Ask subscribers long, frustrating technical questions.
- Answer the same complaint for 100+ subscribers during a mass outage, one by one, while support gets overwhelmed.
- High cost for every unnecessary field visit.
With Zelty AI
- Remote diagnosis of ONUs and radio links in seconds, using the OLT and ACS.
- Proactive detection of PON port incidents.
- Smart, zone-based containment of mass outages across every digital channel.
- Up to 50% fewer field technician visits.
Upcoming agents
A platform that grows with your operation.
Your operation doesn't stop at support. We're building autonomous agents for every complex process in your infrastructure.
Operations Agent
Query and manage your operation from chat. Access CRM, ACS, and provisioning data, analyze your network status, check service orders, and make changes without opening multiple platforms.
Coming Soon
Custom Agents
We automate your ISP's specific processes with custom AI agents, integrated with your systems and tailored to your operation's needs.
Request a custom agentintelligent operations
Intelligent infrastructure that runs your ISP without manual oversight.
From network diagnostics to receivables reconciliation: unify your ISP operations under an AI engine built to keep service stable 24/7.
01 · Technical
Solve “my internet isn't working” before sending a technician.
Zelty AI checks the account, rules out unpaid balances, mass outages, and maintenance windows, and queries the ONU to decide whether a field visit is needed. It walks the subscriber through the checks and reboots the device. If the issue persists, it opens a ticket with the diagnosis already done.
See the Technical Agent
02 · Self-service
Solve WiFi issues without overloading your support team.
Your subscribers can change their password, rename their network, and check their connected devices directly with Zelty AI. The agent applies the changes through the ACS and helps spot possible saturation, with no waiting and no unnecessary tickets.
See the Technical Agent
03 · Voice
Answer calls with the same agent.
It answers calls with a regional accent and hands off to a person with the full context of the conversation.
04 · Collections
Collect payments and reactivate service automatically.
Zelty AI validates payment receipts against your billing system, records the payments, and reactivates service with no manual review, even after hours. If the subscriber hasn't paid yet, it sends them the payment link before the cutoff.
See the Administrative Agent
05 · Sales
Context-aware sales, instantly.
Validate coverage by neighborhood, zone, or KMZ file instantly and see real usage from the OLT/ONU. Recommend the upgrade each subscriber actually needs, not the same one for everyone.
See the Commercial AgentHow it works
Zelty AI connects to your CRM, your OLT and your ACS, and acts by the rules you set. Whatever the AI shouldn't resolve goes to your team with full context.
- Web chat
- Phone call
- CRM
- OLT
- ACS
- Payments
Step 1
We connect your operation
We integrate Zelty AI with your systems: your CRM, your OLT, your ACS, your payment gateway and your current WhatsApp. No new number, no starting from scratch.
- What the AI resolves
- When your team steps in
- Which actions it can take
- Plans
- Hours
- Policies
Step 2
We teach the agent how your business works
Together we define what the AI resolves, when your team steps in and which actions it can take. We set up your plans, hours, policies and service rules.
0%Resolved by AI
Step 3
We go live, measure and optimize
Your agent goes into production within the first 15 days, and we move to a full operation in under 4 weeks. You track the conversations handled, resolved and transferred to measure the real impact.
calculator
Calculate how much your ISP can save.
Pick what you want to improve and answer 2 or 3 questions. We use your numbers, not ours. Amounts in US dollars.
Pick what you want to reduce and fill in the fields. Your savings show up here as you type.
testimonial
“With Zelty AI's three Digital Employees we surpassed 250,000 AI-managed conversations over the last 24 months. I saved three back-office roles and more than doubled productivity—we went from 250 to 600 customers per employee. ”
Pablo AstesanoCEO of Air Fibra (23,000 subscribers)
- Automated Conversations
- 0%
- Productivity per employee
- 0.0x
- Tickets per month (4x more)
- 0
infrastructure & network
Native ACS integration: full network control, zero friction.
Stop changing settings by hand or overwhelming subscribers with technical questions. Our AI talks directly to network equipment to diagnose and apply changes invisibly.
Physical Layer
OLT and ONU diagnosis in milliseconds.
See the real line status and catch power anomalies before the subscriber notices intermittent service.
TR-069 Protocol
Remote execution and invisible commands.
Restore service, change credentials, or reboot CPE fully autonomously—without flooding human support.
Security & Control
Network isolation and protection.
Every transaction and command runs under strict security standards, protecting overall infrastructure stability.
Don't have an ACS server configured?
No problem—we assess your current infrastructure and get it ready to run with AI.
integrations
Works with your existing stack.
OLTs, ACS servers, CRMs, and payment gateways—Zelty runs directly on the infrastructure your team already uses, with no complex migrations.
Using another platform or need a custom integration?
backing & strategic alliances
Strategic alliances for the industry.
We work with the sector's most relevant organizations and technology providers to deliver operational excellence for our customers.
success story
Airfibra
An ISP with 23,000 subscribers. Over the last 24 months it passed 250,000 AI-handled conversations and went from 250 to 600 customers per employee.
View full case study
questions & answers
Frequently asked questions.
Everything you need to know about integrating, securing, and operating our AI agents on your ISP infrastructure.
take the leap
Your next billing cutoff can look different.
We show you Zelty running on your ISP's data: your CRM, your OLT and your real conversations. In 30 minutes you'll see how much of your support can be automated and what not doing it costs you today.